TERMS AND CONDITIONS OF SERVICE

Last Updated: February 28th 2025

1. Introduction

Welcome to Focus Women's Health and Wellness PLLC ("we," "us," "our"). By accessing or using our services, including our website (www.focuswomenswellness.com) and telehealth platform, you agree to these Terms and Conditions. If you do not agree, please do not use our services.

These Terms govern your use of our medical services, appointment scheduling, telehealth consultations, billing, and communications, including SMS messaging.

2. Medical Services Provided

We provide women’s health and wellness services through telehealth and in-person consultations as necessary, including:

  • Women's hormone health and wellness

  • Comprehensive lab testing as needed

  • Sexual and reproductive healthcare (including contraception)

  • Well-woman care, annual exams

  • Perimenopause and menopause care, AND MORE…

Limitations of Services:

  • No emergency care: If you have a medical emergency, call 911. If you are experiencing a mental health crisis, call 988.

  • Not available 24/7: As a private direct care practice, the provider is not on call outside of office hours.

3. Appointments and Scheduling

  • Appointments must be scheduled online. If you experience issues, you may call our office.

  • New patients: Must complete and sign all required forms before an appointment is confirmed.

  • Cancellations & No-Shows: You must cancel at least 24 hours in advance to avoid a $25 fee. After three no-shows, you may be dismissed from the practice.

4. Telehealth Services

  • We offer telehealth consultations as part of our services.

  • Limitations: You must have a Primary Care Provider (PCP) for routine medical care and ensure that you are up to date on screenings.

5. Payments and Billing

  • Direct payment only: We do not accept insurance but provide a Superbill upon request for potential reimbursement.

  • Accepted payment methods: Credit cards, debit cards, HSA/FSA cards, Zelle transfers.

  • No refunds: Consultation fees are for medical discussions and do not guarantee a specific outcome.

  • Payment due at time of service: Unpaid balances may result in appointment cancellation.

Insurance Disclaimer:

  • We do not accept insurance for visits but will collect your insurance information to submit for lab work, imaging orders, referrals, and prescriptions under your insurance if applicable.

  • You are responsible for verifying your insurance coverage for services.

6. Patient Responsibilities

By receiving care at Focus Women's Health and Wellness PLLC, you agree to:

  • Provide accurate medical history and health information.

  • Follow your treatment plan as discussed.

  • Respectful communication: No abusive language or harassment will be tolerated.

  • Notify us of your preferred name and pronouns, if applicable.

Failure to adhere to these expectations may result in dismissal from the practice.

7. Privacy and Confidentiality

We comply with HIPAA regulations and safeguard all patient records:

  • Storage: Patient records are stored electronically in Charm EHR (HIPAA-compliant system).

  • Encryption: Documents emailed to our official email are end-to-end encrypted.

  • For more details, refer to our Privacy Policy on our website.

8. Disclaimers and Limitation of Liability

  • No guarantees: Medical outcomes vary based on multiple factors beyond our control.

  • No liability for treatment outcomes: We are not responsible for the effectiveness of any treatments.

  • No emergency care: If you have a medical emergency, call 911.

9. Changes to Terms

We may update these Terms and Conditions as needed. Any changes will be:

  • Posted on our website

  • Announced in our patient portal

Your continued use of our services constitutes acceptance of any updates.

10. Governing Law and Dispute Resolution

  • These terms are governed by Texas law.

  • If a dispute arises, we encourage direct resolution first. If needed, legal disputes will be handled through mediation before formal legal proceedings.

SMS Messaging Terms and Conditions

11. SMS Messaging Consent

By opting in to receive SMS messages from Focus Women's Health and Wellness PLLC, you agree to these Terms and Conditions:

Message Content

You consent to receive appointment reminders, health-related notifications, and general communication via SMS.

Message Frequency

  • Frequency varies based on your needs, but you may receive up to four (4) messages per month.

  • We may change the frequency of messages at any time.

Message and Data Rates

  • Message and data rates may apply, depending on your mobile carrier’s terms.

Opt-Out Instructions

  • You can stop receiving SMS messages at any time by replying "STOP" to any message.

  • After opting out, you will receive one final confirmation message.

Help & Support

  • Text "HELP" for assistance.

  • Contact us at admin@focuswomenswellness.com or 214-519-9785 for further support.

Liability Disclaimer

  • We are not responsible for any errors, delays, or undelivered messages due to mobile carrier issues.

HIPAA & SMS Messaging

  • Text messages are not a secure form of communication and may not be fully HIPAA-compliant.

  • By opting in, you acknowledge and accept the risks of receiving personal health information via SMS.

  • If you prefer not to receive health information via text, please notify us.

12. Contact Information

For any questions about these Terms and Conditions, you can contact us at:
📧 Email: admin@focuswomenswellness.com
📞 Phone: 214-519-9785

Changes to This Policy

We may update this Privacy Policy as necessary. Any changes will be posted on our website with the updated effective date.

Contact Us

If you have any questions about this Privacy Policy, you can contact us at: 214-519-9785 OR

· By visiting this page on our website: http://www.focuswomenswellness.com/contact